Somerset ~ 'Visit'

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Noah's Ark Zoo, Bristol

Clevedon Road, Wraxall, Bristol BS48 1PG

We are working to ensure access for everyone and although Noah's Ark is built on a working farm, most areas are wheelchair accessible. We are now partnered with Bristol's Mobility Centre and now have a limited number of wheelchairs available to hire for free. We also have mobility scooters for available for a £10 hire charge. Please contact us if you wish to book one in advance!  Noah's Ark is working on a long term 'Ark for All' plan, the first stage of which has been completed and was opened on 25th July, 2019 by Paralympian Andy Lewis. The new facilities include a Changing Places toilet, complete with hoist and changing bed, accessible play equipment including a wheelchair accessible roundabout and child-friendly accessible signage.

The Ark Arena has a Hearing Induction Loop installed. We have a loud, clear PA system and make use of visual aids including highlighted steps, high contrast signs and painted picnic tables.

We are working alongside our visitors to provide a more accessible zoo, we would love to hear your feedback about how we could make your visit easier.

www.noahsarkzoofarm.co.uk

West Somerset Railway

Minehead, Somerset  TA24 5BGThe West Somerset Railway welcomes passengers who have a disability and any accompanying assistance dogs. We are working hard to improve our accessibility and already have three accessible coaches available to us. We intend to have at least two of these coaches in service all year round. There is no need to pre-book but it might be a good idea to contact us and enquire which services our accessible coaches will be part of if you will require one fo our accessible coaches. If you are travelling as part of a group who have more than 3 wheelchairs, please contact us and let us know which services you intend to travel on so that we can we have sufficient accessibility on your elected services.

If your mobility is limited, most of the stations along the West Somerset Railway are accessible to you.  The one station without easy access is Doniford Halt which has a small uneven gravel path leading down from a road embankment with gated entrance (and no car parking).

We have disabled/accessible toilets at:

  • Bishops Lydeard
  • Crowcombe Heathfield
  • Stogumber
  • Watchet
  • Minehead

www.west-somerset-railway.co.uk

Tyntesfield House (National Trust)

Wraxall, Bristol North Somerset BS48 1NX

  • Volunteer run mobility bus service. Runs throughout the day, seven days a week where possible - if you will rely on this service please call before your visit to check it is running
  • Car parking spaces for Blue Badge holders
  • Toilet - accessible toilets at the house, kitchen garden and visitor centre
  • Steep paths and loose gravel throughout the grounds, with some uneven surfaces
  • Limited number of wheelchairs and powered mobility vehicles available to pre-book on 01275 461 906 

www.nationaltrust.org.uk/tyntesfield

Dunster Castle

Dunster, Minehead, Somerset TA24 6SK

  • There are steep slopes up to the castle and steps throughout, please see our Welcome map for more information
  • Braille and foreign language guides available
  • Designated mobility parking in main car park
  • Wheelchair-accessible transfer and drop-off point
  • Equipment Available to book: 2+ Tramper Mobility Scooters. Please call 01643 821314
  • Dunster Castle is located on a steep tor, with steps to the ground floor, and stairs up to other floors. Please telephone in advance to check availability and suitability of our stairclimber, indoor wheelchairs and personal motorised vehicles
  • Adapted toilets by shop and ticket office. No toilet at castle
  • The grounds are partly accessible to PMV’s and alternative paths are marked on our Welcome Map to avoid steep slopes.

www.nationaltrust.org.uk/dunster-castle

Hestercombe Gardens

Cheddon Fitzpaine,Taunton, Somerset BS48 1NX

Mobility access

We have a four wheel All-Terrain ‘Tramper’ mobility scooter available for hire at £6 per two hour slot. Please pre-book this in advance by calling 01823 413923 (payment is required to secure booking). The tramper scheme is operated by Countryside Mobility, and they require any non-members of the scheme to join for a one-off fee of £2.50.

www.hestercombe.com

Haynes International Motor Museum

Sparkford, Yeovil, Somerset BA22  7LH

Haynes International Motor Museum, Somerset’s multi award winning motor museum, offers an enlightening and fun packed day out for the family and enthusiasts with over 400 exhibits. Situated just off the A303 with a large free car park Haynes International Motor Museum is generally a ground floor attraction with plenty of hands-on exhibits and historical collections that will surprise and delight all ages and an exciting programme of events and activities, there is something for everyone to enjoy. • Our first floor Motorcycle Mezzanine level has lift access • Manual and electric wheelchairs are available to borrow free of charge from reception (advanced booking is advised) • There are accessible toilets in our main reception area, at the AA display and in the Supercar Century • Assistance Dogs are very welcome and a water bowl is available for use on the café terrace • A portable induction loop is available from reception (advanced booking is advised) • We look forward to welcoming you. If you have any queries or require any assistance please telephone 01963 440804 or email – visitus@himm.co.uk.

www.haynesmotormuseum.com

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Royal Fleet Air Arm Museum

RNAS Yeovilton, Ilchester, Somerset

Accessibility is important to us. There is a ground level entrance for use by those with limited mobility. 95% of the Museum is fully accessible by those in wheelchairs and the Museum has a number of wheelchairs freely available for the use of visitors. (Pre-booking is advisable, please ring 01935 842600) There are lifts giving access to most first floor exhibits.

The areas of restricted access are inside the fuselage of Concorde, the ‘Brush with War' art gallery and the Merlin Exhibition.

Hearing "induction loops" are installed at the Ticket Desk, Information Office and on audio information points in Halls One and Four.

The Museum has easy access toilets and baby changing facilities.

Carer 1:1    FREE

https://www.fleetairarm.com

American Museum & Gardens

Claverton Manor, Bath, Somerset, BA2 7BD

We’ve teamed up with Countryside Mobility and are pleased to provide a Tramper, to make our gardens and outdoor spaces even more accessible.

As we only have one Tramper, you must book this in advance by calling 01225 460503 or emailing reception@americanmusem.org during normal opening hours (10am -4pm Tuesday to Sunday).
You might be able to use the Tramper without pre-booking but we cannot guarantee this.
We don’t charge for hiring the Tramper but you do have to sign up to the Countryside Mobility membership. You can then use your membership at all other Countryside Mobility Tramper destinations.

We recommend that you read the medical and health information and terms and conditions of use before getting arriving as this will help you to assess whether you’ll be able to use the Tramper, and will save you time when registering for membership.

  https://americanmuseum.org/

National Trust Fyne Court

Broomfield, Bridgwater, Somerset, TA5 2EQ

Hidden away in the Quantock Hills Area of Outstanding Natural Beauty, National Trust Fyne Court, this is the perfect place to come to relax in the countryside yet only a few miles from Taunton and Bridgwater. The all-terrain mobility scooter (Tramper) can be hired to explore a choice of 2 woodland walks and to access the walled garden. Return to the cosy cafe for lunch or treat yourself to a cream tea. 

Fyne Court, where the Tramper is hired from, has a small information room to find out more about the history and points of interest of the site. 

There is no hire fee at this location for using the Tramper but there is a small payment for car parking if you are not a National Trust member.  

  https://www.countrysidemobility.org/locations/national-trust-fyne-court

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'Sir John Knill ' waterbus

Wheelchair friendly boat going between Bath and Bathampton on the Kennett & Avon Canal.  Every weekend between April & October, more frequently during the Summer holidays.  See website for detailed access information.

https://thesirjohnknill.com/about/

The Walled Gardens of Cannington & Tea Room

Beautiful gardens, tea room, nursery & Gift Shop..

 We have toilet facilities, including one for disabled and wheelchair users. Wheelchairs We have a motorised scooter available to borrow from our Visitor Reception, on a first-come first-served basis, at no charge. People are welcome to bring their own motorised wheelchairs or scooters, but please be advised that this is at your own risk.

www.canningtonwalledgardens.co.uk

Bristol Museum & Art Gallery

Queens Rd
Bristol
Level entry through electronic doors (to the left of the main entrance)

  • A platform lift into the museum from the main entrance
  • A passenger lift to all public areas except Sea Dragons, with spoken floor announcements and tactile buttons
  • Lift access to the basement area for pre-booked tours
  • Two adult-sized wheelchairs for loan
  • Induction loop at the Welcome Desk
  • Staff on all floors
  • Some seating – we can arrange more if you need it
  • Audio descriptions using DiscoveryPen devices in the Egyptian and Assyrian Galleries, and the French Art Gallery. Available from Reception
  • A wheelchair accessible toilet
  • Assistance dogs welcome

For a comprehensive access guide to the museum, please see the Disabled Go website.

www.bristolmuseums.org.uk

Aerospace Bristol

See the last Concorde to ever fly and lots of  other interesting exhibits.  Access lift to enable disabled guests to see through the front seating area of Concorde. Tickets enable you to enjoy free day return visits for one year from the date of first use. Carers go free.    The museum has easy access toilets, and disabled changing facilities registered with Changing Places. The museum has two wheelchairs available for visitor use (booking is advisable, please call us on 01179 315 315 and select option 1 or email info@aerospacebristol.org to book for free). 

www.aerospacebristol.org

Brunel's SS Great Britain,

Great Western Dockyard, Bristol
Visitors with limited mobility and wheelchair users
The Dry Dock, Dockyard Museum, Brunel Institute and the ship are fully accessible for wheel chair users.
To avoid the uneven cobblestones through the main gate we have an alternative entrance by the Harbourside Kitchen.
As some cabins are too narrow for standard wheelchairs we have special wheelchairs available for visitors to use free of charge.  Companion or assistant
(accompanying a paying visitor who is disabled)
FREE

http://www.ssgreatbritain.org/

Bristol Zoo Gardens

 Clifton, Bristol, BS8 3HA.

Carers:  Free admission

We have two manual wheelchairs and two mobility scooters available at the Zoo entrance for hire. They must be booked at least 24 hours in advance. There is no hire charge for the manual wheelchairs and a £5.00 charge (£2.50 for members) with a deposit of £10 for the mobility scooter. Please call 0117 428 5300 to reserve one. Please note that mobility scooters cannot be hired by anyone under the age of 16 or over 18 stone. 

    We have six unisex accessible toilets located throughout our site. As mentioned above, our zoo is over 180 years old and as such, we have had to fit some of our toilets into existing buildings, so they are odd shapes. The largest accessible toilet is located near the Butterfly Forest entrance and has a hoist.  https://www.bristolzoo.org.uk/visitor-information/facilities-and-accessibility

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Wimbleball Lake

Brompton Regis, Dulverton TA22 9NU

Wheelyboat Hire – £30 for Half a Day, £45 for a full day

Our Wheelyboat provides the opportunity for less able visitors to get out on the water. This wheelchair friendly boat allows visitors to the lake to benefit from a variety of inclusive activities such as pleasure boating, trout fishing and nature watching.

You will need to have training prior to hiring the Wheelyboat – this is at no additional cost. Please contact us directly on 01398 371460 to book.

Tramper Hire – £2.50 per hour

A Tramper mobility scooter is available for hire at Wimbleball Lake, generously supplied by The Countryside Mobility Scheme.

Enjoy the outdoors independently with the use of the Tramper, available to hire for only £2.50 per hour. Our Tramper allows less mobile visitors to explore the lake and can be hired out through the Activity Centre on 01398 371460. Tramper hire may be possible on arrival if staff are present but this cannot be guaranteed.

https://www.southwestlakes.co.uk/location/wimbleball-lake/

Brean Down

Brean, Somerset, TA8 2RS

Two all-terrain mobility scooters that can go ‘off road’ are available to hire at Brean Down. So even if you have difficulty walking, you can still enjoy a great day out and amazing views with the family.

What is a tramper?

The tramper is an electric all-terrain mobility scooter designed specifically to cover rough ground and grass safely. It can go up and down slopes, over bumps and tree roots, through shallow puddles, mud and soft ground.

Explore the Down and fort

The tramper can be used to explore and travel to the top of the 100m high down. This route is open all year (weather dependanet). Once at the top of the Down, you will be rewarded with views across the English Channel, and on a clear day you could spot Wales.

https://www.nationaltrust.org.uk/brean-down/features/explore-brean-down-by-scooter

www.nationaltrust.org.uk/brean-down

Avon Valley Railway

Bath Road, Bristol BS30 6HD

At the Avon Valley Railway we believe everyone should have an enjoyable visit, and feel comfortable and safe whilst doing so.  If you are a wheelchair user, have any problem which makes getting around difficult, or perhaps you’re a carer for someone else, we’d be happy to help you plan your day.  Just give us a call and we’ll do our best to help.

Our specially-modified guard’s brake-van carriage has been fitted out with a spacious area for wheelchairs, comfortable seating for carers or friends, and ramps to make boarding simple. Our platforms have ramps – to street level, as well as the usual ones you find at the end of most railway platforms.  We also have disabled toilet facilities available in our Buffet.

www.avonvalleyrailway.org

Roman Baths

Abbey Church Yard, Bath BA1 1LZ

  • Because the Roman Baths are six metres below street level, there are unfortunately a number of steps throughout the site. We have three enclosed lifts and one platform lift and handrails in many places, but to access the entire site, you will still need to climb some steps. Please make staff aware that you have limited mobility, and they will direct you to the most accessible route. 
  • We give every visitor a hand-held audioguide to help you enjoy your visit. If arthritis or any other limb condition makes it difficult for you to hold, we can give you an ear-piece or headphones. Disabled visitors pay the normal price for admission, the accompanying carer goes free.
  • If you have visited us recently and would like to leave us a review, please visit the Euan's Guide website.

Wheelchair access

  • There is level access from the Abbey Church Yard entrance to most of the ground floor areas including the 18th century Pump Room, the Sun Lounge which overlooks the hot spring and the outside Terrace which overlooks the Great Bath. The front door opening width is 1320mm (52in). There is also level access to the main Roman Baths shop from Stall Street.
  • Access to the teaching space, mezzanine displays, lower museum, Great Bath and East Baths is via four accessible lifts. For safety reasons a maximum of four wheelchair users can access the lower levels at any one time. There is a limit to the size of the wheelchair, see platform lift information below. There is one accessible toilet close to the Roman Baths entrance and one at the beginning of the Kings Bath corridor. Measurements are included in our Access Statement which you can download below.
  • There are three wheelchairs available for use by visitors but these are not bookable. We also keep a small mobility scooter that can be borrowed by those whose own electric wheelchair/mobility scooter is too heavy for our lifts (total maximum weight 500kg, maximum length 1200mm). However, the Shopmobility service can reserve wheelchairs and mobility scooters for visitors. Please also note that the original Roman paving around the Great Bath is extremely uneven. Mobility scooters can also be booked for use at Bath Shopmobility. 

www.bathnes.gov.uk/services/parking-and-travel/shopmobility

www.romanbaths.co.uk


Access statement for Thermae Bath Spa.

https://www.thermaebathspa.com/resources/files/ACCESS%20STATEMENT%20FOR%20THERMAE%20BATH%20SPA%202017.pdf

Chalice Well Garden

Glastonbury, BA6 8DD

Holy well with many legends attributed to its waters.  An inspirational, tranquil place.  Electric mobility scooter is available for use.  Comprehensive accessibility information is on the website.

www.chalicewell.org.uk

The Helicopter Museum

Locking Moor Road, Weston-Super-Mare  BS24 8PP

The world's largest dedicated helicopter museum.  Over 80 displayed aircraft-interactive zone & film theatre.  Wheelchair access throughout, café, ideal wet weather attraction. Special events throughout the year.

www.helicoptermuseum.co.uk

Somerset ~ 'Shop'

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ABOUT SHOPMOBILITY

  • Prices, equipment available for  hire and opening times vary at each scheme
  • Shopmobility Schemes are open to everyone who has a mobility impairment or health condition which can be temporary or permanent
  • Scooters, powerchairs, power assisted wheelchairs and walkers are available at most schemes
  • Please contact your chosen scheme or check the website for specific details

Bath

The One Stop Shop, 3-4 Manvers Street, Bath BA1 1JQ

We recommend that you book in advance. Please bring proof of identity when collecting your vehicle. We’ll show you how to operate the vehicle safely, and you’ll have a chance to practise before taking it out on your own.

https://beta.bathnes.gov.uk/community-transport

Clarks Village

FOP No 2 LP, Clarks Village, Farm Road, Street  BA16 0BB

Our free of charge Shopmobility service is available from 9am - 5pm, Monday - Saturday and 10am - 5pm, Sunday. 

If you require a scooter or wheelchair whilst visiting us, we strongly recommend that you pre-book and register before the date of your arrival so that our Guest Services Team can help you arrange this service ready for your visit and to avoid disappointment during peak periods. 

On the day of your visit, friends and family are welcome to collect your pre-booked scooter or wheelchair from The Grange Entrance and take it back to the car park. If you're travelling alone or will find it difficult to collect your scooter or wheelchair, please call Guest Services on 07392154915 when you arrive, giving them your name, telephone number and location of the car park. Our Guest Services Team will then arrange to bring your scooter or wheelchair to you as soon as possible (please bear with us during peak periods). 

The Grange Entrance is adjacent to the main Clarks Village carpark off the A39 and offers easy access to the Shopmobility service.

 https://clarksvillage.co.uk/your-visit/shopmobility

Yeovil

Quedam Shopping Centre, Basement Car Park Lobby, Yeovil BA20 1EY

01935 420889 

 www.yeovilshopmobility.co.uk